About Parker Case Depot Policies

Policies / Terms

Customer Satisfaction Policy
Apeiron Parker Case Depot, a division of Apeiron Technical Products is committed to excellence in customer service.  Whether you need help determining the correct size case for your requirement,  finding the best "level of protection" & price, or designing and delivering a Rapid Prototype, we can help. If we cannot fulfill your requirement we will refer you to another supplier who may be able to. 

Quality Service and Care Policy
If you have any questions, have concerns with your product or service contact us by:

Best Way: customcase@parkercasedepot.com

Calling: (315)-292-0288,  Monday-Friday, 9  a.m. - 5 p.m. EST     Fax: (855) 615-9308 Toll Free

Sending us E-mail ( preferred method) at one of the following addresses:

For product questions or assistance:  customcase@atpcustomcase.com

Terms and Conditions

Guarantee/Warranty
Apeiron Packaging guarantees your satisfaction with any product purchased from us.

All Deluxe  Shipping Containers carry a one-year manufacturer’s warranty against defects with the exception of hardware.

All Storm Cases carry an unconditional lifetime guarantee of excellence. Pelican Products directly, will guarantee the product for a lifetime against breakage or defects in workmanship. This Guarantee is void only if the Storm Case has been abused beyond normal and sensible wear and tear.

Returns
ALL SALES FINAL!  This is because of people ordering something and changing their mind on size, etc.

These are large durable goods, it is expensive to ship them around.  Please make sure you want the item before you buy.

Freight / Shipping

Cases ship UPS Ground, 2nd Day, or 3 Day,  please specify.  Other arrangements or carriers may be used. Certainly, we will work out the Best Way on Custom Case Requirements.

Customers are responsible for any shipping charges that are over the amount charged in the shipping estimate.

Payment and Open Account Eligibility
All payment must be in U.S. funds. For immediate processing of your order,  Apeiron Technical Products  accepts Visa, MasterCard, and PayPal. You must provide a credit card account number which is issued in your name or which you are authorized to use.  Credit Card Address and Ship To address must be specified on order.

Fax: (855) 615-9308 Toll Free

Establishing an Account     Important !

All customers  must pay by Credit Card or In Advance until a payment history is established.  Once a customer has purchased $2,500.00 worth of products they are eligible to apply for an Open Account,

Orders are accepted on Open Account for customers having an acceptable credit rating. You authorize us to ask trade references to furnish us with employment and credit information, and you consent to our checking and reporting personal and/or business payment and credit history. We reserve the right to deny this option.

Charges related to your account
Customers agree to pay all fees and other charges incurred with your order including all applicable taxes. Interest charges may be added to any past due amounts at the lower of 2.0% per month or the maximum rate allowed by law. Acceptance of late or partial payments [even if marked "Paid in Full" or with other restrictions] shall not waive any of our rights to collect the full amount of your ATP charges. Notice of any disputes must be in writing and received by us within 30 days.  Customer agrees to reimburse us for reasonable attorney's fees and any other costs associated with collecting overdue payments.

Pricing
Pricing shown is subject to change without notice. We welcome the opportunity to compete against competitors pricing on custom designed cases.

Sales Tax For those residing in New York State, the following sales tax may apply:
  • New York State 8.25%

Damages/Shortages Please report claims for concealed loss or damage to our Problems Department immediately. All containers and packaging materials must be retained for inspection by the carrier.  Claims must be filled with the common carrier by the customer within 15 days of receipt of the shipment.

Copyright 2010 Apeiron Technical Products. All rights reserved.  Please read Terms and Conditions.

 

Complex tool kits for deployed systems.Rolling cases for heavy equipment.Laptop caseslaptop briefcase

 

   Apeiron Technical Products specializes in custom designed cases and containers for engineered systems and test equipment kits.  We are a Distributor for Pelican Products the producer of Pelican/Storm™ Cases and various Rotomolded product lines, the World leader in equipment protection. We also distribute parker Shipping cases.

Packaging Design Specialists

Portable communication, radar and other CPU or optical based devices devices suffer impacts in usage;  LCDs cracking, wires or fibers disconnecting, etc.  Our experience can help you find the right packaging for your desired " level of protection" to keep systems operational at a reasonable cost.  Example: Laminating different density foams together can sometimes reduce costs and improve performance.

 


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